Q: What is Refuel.ae?
A: REFUEL is the UAE’s premier one-stop online shop for everything in Endurance sports nutrition & accessories!
Q: What does Refuel.ae sell?
A: We operate mainly in Endurance sport nutrition, and some relevant accessories. These can include Energy Gels & bars, hydration tabs, protein bars and shakes, GPS Watches, Wheels, Bicycles, etc
Q: Does Refuel.ae carry private label?
A: Possibly, you might find some exclusive products like towels and water bottles, depending on seasonality.
Q: Do you need a paid membership for Refuel.ae?
A:You do not need a paid membership to shop at Refuel.ae. You need to register as a client to enjoy the full benefits.
Q: How can I arrange for large/bulk purchases?
A: Bulk orders may be arranged by contacting us at support@refuel.ae . Our team will assist you with your order, as well as arrange for delivery and payment. Please note, items may have different limits to qualify as bulk orders Additionally, some items may have quantity limit restrictions.
Q: Can I resell Refuel.ae products in my store?
A: Yes, as long as legally compliant.
Q: Do you ship internationally?
A: Yes. Refuel ships all over the world.
Q: Do you have a physical store I can visit?
A: No, Refuel.ae is an online store only.
Q: Do you offer free shipping?
A: Free shipping is available on certain promotional periods and for orders above a specific amount. Check the terms on our shipping page or during checkout for more details on free shipping offers.
Q: How can I track my order?
A: Once your order has shipped, you will receive an email notification with tracking details. You can also log into your account on Refuel.ae to view your order status and tracking information.
Q: What should I do if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact our customer support team at support@refuel.ae within 7 days of receiving your order. We will assist you with returns or exchanges.
Q: When will I get my order?
A: Refuel.ae currently ships within 4 hours for Sprint items in Dubai, as for the rest of the emirates, on next business day basis. If your order contains both Sprint and regular items, they might not arrive together. Orders are typically processed same day, and each item will show the expected time to process and ship out. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page and on the shopping cart page.
You will typically receive a shipping notification email within 24 hours of your order shipping which will include your tracking numbers. By logging in, you can also retrieve your tracking information and past order history .
Please note: Refuel.ae reserves the right to request additional information to verify your order. Your order may need to be placed on hold and/or cancelled until the order can be verified. We do this to protect the identity of our customers so that we can provide a safe online experience.
Q: What payment methods does Refuel.ae accept?
A: Refuel.ae accepts a variety of payment methods, including major credit and debit cards (Visa, MasterCard, etc.), as well as cash on delivery for UAE purchases. We ensure that all transactions are processed securely.
Q: When will you charge my credit card?
A: When you place an order, an authorization is put on your card for the amount of your order. Your credit card will be charged within 24-48 hours after your order is placed (depending on your banking institution) or when your items ship, whichever comes first.
Q: Is my credit card information safe if I place an order online?
A: Absolutely. We use the latest security and encryption technologies to make sure your information stays private!
Q: Can I change or cancel my order after it’s been placed?
A: We process orders quickly to ensure fast delivery. If you wish to change or cancel your order, please contact us immediately at support@refuel.ae. Once an order is processed or shipped, it may not be possible to make changes.
Q: What is the return policy for items purchased on Refuel.ae?
A: We accept returns on most items within 14 days of receipt, as long as the products are unopened and in their original condition. Some exceptions may apply. Please check our return policy page for more details or contact our support team.
Q: Are the products on Refuel.ae authentic?
A: Yes, all products sold on Refuel.ae are 100% authentic and sourced directly from trusted suppliers and manufacturers. We are committed to offering high-quality products to our customers.
Q: Can I subscribe to receive updates on new products and promotions?
A: Yes! You can sign up for our newsletter to receive updates on new arrivals, special offers, and promotions. Simply enter your email at the bottom of any page or during checkout to stay in the loop.
Q: Do you offer product recommendations for beginners or specific sports?
A: Yes, we offer expert recommendations for athletes at all levels. If you need assistance choosing the right products for your sport or goals, feel free to reach out to us at support@refuel.ae, and our team will guide you.
Q: How do I become a Refuel.ae ambassador or influencer?
A: If you are interested in becoming a brand ambassador or influencer for Refuel.ae, please reach out to us at support@refuel.ae with your details, and we will get in touch with you regarding potential opportunities.
